Common Billing Questions

Notice of Availability of Financial Assistance

Woman’s is committed to providing access to quality healthcare for the community, and to treating all of our patients with dignity, compassion and respect.

It is our policy to provide services without charge, or at discounted prices, to eligible patients who cannot afford to pay for part or all of their care. We offer our patients a variety of payment plans and options to meet their financial needs.

  • Financial Assistance: This is a Woman's Hospital program that is available to some patients who have difficulty in paying their hospital bill and whose application for Medicaid has been denied. Our financial counselor can assist you in determining if you qualify for this program. She can be reached by telephone at 225-215-7466, Monday-Friday, 7:00 AM-3:00 PM. See Billing & Insurance for financial assistance documents translated to other languages.
    Read our Financial Assistance Policy [PDF] >>
    Read our Plain Language Summary [PDF] >>
    Print our Financial Assistance Application [PDF] >>

  • Medicaid: Medicaid is a state program to help pay medical bills for people who qualify for services. Our financial counselor is available to help you with the application process. Her office is on the first floor of the hospital in Social Services. Applications are taken by appointment only Monday-Friday, 9:00 AM-3:00 PM. Call 225-215-7466 to schedule an appointment. 

  • Supplemental Security Income (SSI): The SSI program is a federal income supplement program designed to help the aged, blind and disabled people who have little or no income. It provides cash to meet basic needs for food, clothing and shelter. If you qualify for SSI, you usually qualify for food stamps and Medicaid as well. The application process for this program through the Social Security Administration can be started by calling 1-800-772-1213.

  • Cash Discounts: Upon request, uninsured patients may receive a discount on charges. If you are planning to have inpatient or outpatient services, please contact our financial counselor at 225-215-7466, Monday-Friday, 7:00 AM-3:00 PM.

  • Cash Packages: Patients are eligible for cash package pricing for non-complicated delivery services. These cash packages cover the Woman’s Hospital services. Cash packages must be paid in advance of receiving services, and claim forms will not be provided. For more information, call our financial counselor at 225-215-7466, Monday-Friday, 7:00 AM-3:00 PM.

Whom do I call regarding questions about my bill?

Please call Patient Accounting at 225-924-8106, Monday-Friday, 8:00 AM-4:00 PM.

You may also come to our office Monday-Friday, 8:00 AM-4:00 PM at 8850 Airline Highway.

How can I get an itemized bill?

Please call Patient Accounting at 225-924-8106 to request an itemized bill or manage your account online now.

Why am I getting bills from physicians I've never seen?

Almost all hospital procedures require laboratory testing or X-rays. Most of these procedures have two components that will be billed to you: 

  1. The hospital charge is for the technical portion of the procedure, such as charges for X-rays, storage, record keeping, etc.
  2. The second component is from the physician for professional reading of the X-ray or lab specimen. Radiologists are specially trained in interpreting X-rays, and pathologists are specially trained in reading laboratory specimens. These are the physicians who determine the results of your X-ray or laboratory specimen and transmit the information to your personal physician. This type of billing may be confusing; however, federal regulations require that technical and professional charges be billed separately.

If you receive a bill from a physician and do not understand the charges, contact that physician's billing department using the list below:

  • Anesthesia: Louisiana Anesthesiology Group, LLC, 225-929-7600
  • Laboratory: Pathology Group of Louisiana, 225-769-9993
  • Neonatology: Infamedics, 225-928-2555
  • Perinatal: Maternal-Fetal Medicine Center, 225-924-8338
  • Radiology: McKesson's Revenue Management Solutions (RMS), 866-599-5939 

Whom do I contact regarding an error on my bill?

Contact Patient Accounting at 225-924-8106.

If Patient Accounting is unable to answer your questions, Quality Review will assist. Your medical record will then be reviewed and compared to the items listed on your bill. You will receive a return phone call with the outcome of the review. If an error is found, a corrected claim will be filed with your insurance company.

Did the hospital file a claim with my insurance company?

All claims for hospital services are filed with your insurance company. Your statement indicates whether your claim has been filed. If you are not sure, contact Patient Accounting at 225-924-8106, Monday-Friday, 8:00 AM-4:00 PM.

Some of my charges were denied. Whom do I contact?

Different insurance plans cover different items. To find out which items were denied, contact your insurance carrier.

What is my Medicare coverage for my (outpatient) prescription drugs?

Medicare Part B (medical insurance) covers a limited number of outpatient prescription drugs under limited conditions.

Generally, drugs covered under Part B are drugs you wouldn't usually give to yourself, like those you get at a doctor's office or hospital outpatient setting.

Drugs not covered under Part B may be covered under a Medicare Prescription Drug Plan (Part D). Learn more >>

Can I pay my bill online?

Yes. Simply use your patient account number and birth date to log into our secure service to manage your account online.

What if I cannot pay my bill?

Please contact our financial counselor at 225-215-7466 to discuss your options.